1.1

GLOstiq is operated by BigBrave (Pty) Ltd, a company in South Africa (we, us, our), through The BIG IDEA, a division of BIGBrave.

1.2

By creating an account, joining an organisation, operating a room, or paying for a plan, you agree to these terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it, and you in these terms means that company.

1.3

GLOstiq and Ringmaster Cloud are two products of the same business, sold from separate plan catalogues. These terms apply to both. Where a clause depends on which product you bought — plan pricing and plan limits, principally — it applies to the product you actually subscribed to.

1.4

If any part of these terms conflicts with a signed written agreement between us, that agreement wins for the subject it covers, and these terms continue to govern everything else.

3.1

GLOstiq synchronises a full-screen display across many devices at once. An operator drives a room from a console; every participant device that has the room open follows in near real time. The service also provides sequence and scene authoring, live polling, output views for broadcast and projection, geofencing, and a prize-draw mechanic.

3.2

The service is delivered over the public internet to devices we do not control. Synchronisation quality depends on each participant's device, browser, screen brightness, battery-saver behaviour and network. We do not warrant frame-accurate synchronisation across devices, and you should not design a show whose safety or success depends on it.

3.3

We may add, change or withdraw features. Where a change materially reduces a paid feature you rely on, the Changes to the service and to these terms section sets out what we will do.

4.1

You need an account to operate a room. You must give accurate details, keep your credentials secure, and not share a login. You are responsible for everything done through your account.

4.2

Accounts sit inside organisations, and organisations carry three roles:

4.3

An organisation's owners are responsible for who they admit to it and for what those people do. Inviting someone gives them access to that organisation's rooms and content; removing them ends it.

4.4

Rooms and their content belong to the organisation, not to the individual who created them. If you leave an organisation, you lose access to its rooms.

4.5

You must be at least 18 years old to hold an operator account.

5.1

You must not attempt to break, overload, reverse-engineer or circumvent the service — including its plan limits, security rules and access controls — or use it to distribute malware or to gain access to data belonging to another organisation.

5.2

You must not resell, sublicense or provide the service to a third party as a service of your own, other than by running shows for your own clients, which is exactly what it is for.

6.1

Participation is voluntary. Participants join by opening a link, may leave at any time by closing it, and are never required to create an account or identify themselves in order to take part in the colour display.

6.2

Participants use their own devices. Running a bright screen for a long period consumes battery and can warm a device. Participants should not use the service while driving, operating machinery, or anywhere the light or their attention on the screen would be dangerous.

6.3

We provide the tooling; you run the event. As between you and us, you are responsible for the safety, conduct and communications of your event, including any claim brought by a member of your audience.

7.1

The draw mechanic selects participant devices that are present and active in your room, and invites the people selected to submit contact details so you can reach them. You are the promoter of every draw you run. We are not the promoter, the sponsor or the supplier of any prize.

7.2

You are responsible for making the draw lawful where it takes place. In South Africa that includes the promotional-competition requirements of the Consumer Protection Act, 2008 — publishing rules, not charging for entry beyond standard rates, notifying winners, supplying prizes, and keeping the records the Act requires. Comparable rules apply in most other territories.

7.3

Selection is a device-level draw, and the pool is the devices that are present and active at the moment you draw. It is not a certified random-number process, it does not verify identity, and it cannot on its own prevent a person entering from more than one device. If your promotion requires certified randomness, verified identity or audited entry, do not rely on this feature alone.

7.4

Contact details submitted by a winner are collected for you and are yours to act on. Your obligations for that data are set out in the next section and in the Privacy Policy.

8.1

When your room collects personal information from participants — winner contact details, principally — you are the responsible party for that information under the Protection of Personal Information Act, 2013, and the equivalent role (controller) under other data-protection laws. We process it on your behalf and on your instruction.

8.2

That means you must have a lawful basis for collecting it, tell participants what you will do with it, use it only for that purpose, keep it no longer than you need it, and honour requests from participants to see, correct or delete it. Do not use winner contact details for marketing unless the participant agreed to that.

8.3

We will process participant personal information only to provide the service to you, will not sell it, and will not use it to market anything of our own to your audience. What we hold, and for how long, is set out in the Privacy Policy.

8.4

If you need a separate written processing agreement to satisfy your own compliance obligations, contact us at info@bigbrave.co.za and we will put one in place.

9.1

Paid plans are billed to the organisation, not to an individual. Only an organisation owner can start, change or cancel a subscription.

9.2

Prices are shown at checkout in the currency stated there, ordinarily South African Rand, and are inclusive or exclusive of VAT as indicated. Where a price excludes VAT, VAT is added at the prevailing rate.

9.3

Payments are handled by our payment provider, PayKit. Card details are entered on the provider's own hosted checkout and are never received or stored by us. Your use of the checkout is also subject to the provider's terms.

9.4

Subscriptions renew automatically for successive periods until cancelled. Cancelling stops the next renewal; it does not refund the period already paid for, and your plan features remain available until the end of that period.

9.5

Changing plans takes effect as described at the point of change. Where an upgrade takes effect immediately, we charge for it immediately; where a downgrade takes effect at the end of the current period, the features of the higher plan remain available until then.

9.6

If a payment fails, we may retry it, and we may suspend paid features until it succeeds. We will tell you before suspending anything.

9.7

Fees already paid are non-refundable except where the law requires otherwise, or where we withdraw a paid feature you rely on. If you are a consumer, nothing in this section limits rights you have under the Consumer Protection Act, 2008 or the Electronic Communications and Transactions Act, 2002.

9.8

We may change prices. A price change takes effect at your next renewal and we will give you at least 30 days' notice before it does, so that you can cancel first if you would rather not accept it.

9.9

A free plan may be offered, changed or withdrawn at any time. Anything provided free is provided as-is.

10.1

Your plan determines which features your rooms may use and the limits that apply to them. Features outside your plan are unavailable rather than merely discouraged; the service enforces this.

10.2

Storage, bandwidth and audience volume are subject to fair use. If your usage is materially out of proportion to your plan — sustained traffic far beyond what it contemplates, or storage used as a general media archive — we will contact you to agree a suitable plan before taking any other step.

10.3

We may apply technical rate limits to protect the service for everybody. These are engineering safeguards, not penalties.

11.1

Your Content remains yours. We claim no ownership in it.

11.2

You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, transcode, cache and transmit Your Content strictly for the purpose of operating the service for you — displaying it to your participants, rendering it in output views, and generating thumbnails and previews. The licence lasts as long as we host the content and ends when it is deleted.

11.3

You warrant that you hold the rights necessary to upload Your Content and to display it to your audience, including any music, footage, trade mark or likeness in it.

11.4

We may remove content we reasonably believe is unlawful or infringing, or that we are required to remove. Where we can, we will tell you first. To report infringing content, write to info@bigbrave.co.za.

11.5

We do not undertake to keep backups on your behalf. Keep your own copies of anything you could not recreate.

12.1

The service can import video from third-party platforms into your room's library. When you import, you are asserting that you have the right to use that material for your event. Import is a convenience, not a licence: it does not give you rights you do not already hold, and each platform's own terms continue to apply.

12.2

Third-party platforms change without notice. Import may stop working for a given source at any time, and we do not warrant that any particular source will remain importable.

12.3

Where the service integrates with an external system you have connected, that system's provider is responsible for it, and data you send there is governed by their terms.

13.1

The service, its software, interface, documentation, and the GLOstiq and Ringmaster Cloud names and logos are ours or our licensors'. These terms grant you a limited, non-exclusive, non-transferable right to use the service while your account is in good standing — nothing more.

13.2

You may not copy, modify, decompile or create derivative works from the service, except to the extent that restriction is unenforceable by law.

13.3

If you send us feedback or suggestions, we may use them without restriction or payment. We are not obliged to use them, and doing so gives you no rights in the result.

14.1

We aim to keep the service available and to run maintenance outside typical show hours, but we do not guarantee uninterrupted availability unless we have agreed a service level with you in writing.

14.2

The service depends on third-party infrastructure — hosting, real-time databases, networks and app stores. An outage in any of those can interrupt the service, and we are not liable for outages outside our control.

14.3

Support is provided by email at info@bigbrave.co.za during business hours in South Africa, unless your plan or agreement says otherwise.

15.1

You may stop using the service at any time, and an organisation owner may cancel its subscription at any time. Cancellation takes effect as set out in Plans, fees and payment.

15.2

We may suspend or terminate access if you materially breach these terms, if payment fails and remains unpaid, or if we must do so by law. Except where the breach is serious or unlawful, we will give you notice and a reasonable chance to put it right first.

15.3

On termination your right to use the service ends. We will keep your content for a reasonable period so that you can export it, after which it may be deleted permanently. Retention of billing records is dealt with in the Privacy Policy.

15.4

Clauses that by their nature should survive termination — content licences already granted for material still hosted, intellectual property, disclaimers, liability, indemnity and governing law — do survive it.

16.1

Except as these terms expressly state, and to the fullest extent the law allows, the service is provided as is and as available, without warranties of any kind, whether express, implied or statutory.

16.2

In particular we do not warrant that the service will be uninterrupted or error-free, that colour will reproduce identically across devices, that synchronisation will be frame-accurate, that a specific device, browser or operating system will behave as expected, or that third-party import sources will keep working.

16.3

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, for fraud, or under the Consumer Protection Act, 2008 where it applies to you.

17.1

Subject to the clause above about liability that cannot be excluded, neither party is liable to the other for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of business or reputational harm, however caused.

17.2

Our total liability arising out of or in connection with these terms in any twelve-month period is limited to the fees you paid us for the service in the twelve months before the event giving rise to the claim. Where you pay us nothing, our total liability is limited to ZAR 5,000.

17.3

This limit reflects the price of the service and the fact that the value of a live event is overwhelmingly greater than the cost of the tooling used to run it. If you need cover proportionate to your event, insure it.

18.1

You will indemnify us against claims, losses and reasonable costs arising from your use of the service, including claims that Your Content infringes someone's rights, claims by a participant or member of your audience arising from your event, claims arising from a prize draw you ran, and claims arising from your handling of personal information collected through your rooms.

18.2

We will tell you promptly of any claim we seek to be indemnified for, and will not settle it without your consent, which you will not unreasonably withhold.

19.1

We may update these terms. When we do, we will change the effective date at the top of this page, and for material changes we will give notice by email to organisation owners or in the product at least 30 days before they take effect.

19.2

If you do not accept a material change, cancel before it takes effect. Continuing to use the service after that date means you accept the updated terms.

19.3

If we withdraw or materially reduce a paid feature during a period you have already paid for, you may cancel and we will refund the unused part of that period on a pro-rata basis.

20.1

These terms, together with the Privacy Policy and any written agreement between us, are the whole agreement about the service and replace anything said before.

20.2

If a clause is found unenforceable, it is severed and the rest stands.

20.3

A delay in enforcing a right does not waive it.

20.4

You may not transfer your rights under these terms without our written consent. We may transfer ours to a purchaser of the business, on notice to you.

20.5

Neither party is liable for failure to perform caused by events outside its reasonable control.

20.6

Nothing here creates a partnership, agency or employment relationship between us.

20.7

These terms are governed by the laws of the Republic of South Africa, and the courts of the Republic of South Africa have jurisdiction. Before litigating, both parties will attempt in good faith to resolve the dispute by discussion between people with authority to settle it.

21.1

Legal notices, contractual questions, support and account queries all go to info@bigbrave.co.za. If your question is about a specific show, put the room PIN or your organisation name in the subject line.

21.2

Privacy questions and requests about personal information go to the same address, and are dealt with in the Privacy Policy.